Do you provide delivery and pick up services?
Yes! We deliver to your home, business or other location in North Carolina and surrounding areas. Please contact us for more information.
Do I need to clean the linens I rent?
Not at all! We'll take care of everything. Please do not attempt to wash the linens. We will handle the laundering process upon their return. However, it is necessary for all linens to be dry and devoid of any debris or food. If any of the linens are damp, kindly air dry them before placing them in the designated return containers. Please make sure to place all linens back in the bins or bags in which they were initially delivered.
How far in advance should I book my order?
We recommend booking your order as far in advance as possible to ensure availability for your desired rental items. Generally, we suggest booking at least 4-6 weeks in advance for smaller events and 6-12 months in advance for larger events such as weddings or corporate gatherings. However, we understand that last-minute events can arise, so we will do our best to accommodate all orders based on availability. It's always best to reach out to us as soon as you have a date in mind to secure your rental items for your event.
Will you set up my rentals?
Yes, we offer set up and takedown services for our rental items. Our team will take care of setting up the equipment at your desired location, ensuring everything is properly installed and ready for your event. Additional fee may apply for setup services. Please contact us for more information on pricing and availability.
What form of payment do you accept?
We accept Visa, Mastercard, AMEX, Discover, ACH, checks, and cash as forms of payment. Checks must be submitted 7-10 business days before the event delivery date.
Is a deposit required and when do I make a payment for my order?
Yes, a 50% deposit is needed to reserve the rentals for your event. The full payment is required 30 days prior before the delivery date of your event. If it's less than 30 days, payment is due in full.
Can I view rental items before finalizing my order?
Absolutely! We encourage customers to review items before finalizing their orders to ensure they meet their needs and expectations.
What type of equipment do you rent?
Currently, we have tables, chairs, linens, tents and more. We are always growing our rental collections, see Event Rentals tab to learn more about our inventory.
Are there any additional fees added to my order?
All orders include a delivery fee, damage + cleaning fee, and sales tax. A 10% damage fee + 10% cleaning fee is added to each order. This fee helps us keep our inventory in excellent condition for every rental.
How do I view your prices?
Please fill out the contact form on our website or email us info@therentallounge.com. We will send you our inventory catalog and pricing estimate custom to your event!